FREQUENTLY ASKED QUESTIONS
HOW MANY LAYERS ARE THE MASKS?
They are a simple double layered mask, made to be worn alone or on top of a single use medical mask to make it a multi use mask.
WHAT'S THE DIFFERENCE BETWEEN AN ADULT AND AN ADULT +?
The adult is made as a standard adult size made to fit the average adult comfortably. The adult + is meant for beards and broader faces and extends an inch or so longer on each side.
DO THE MASKS HAVE A NOSE WIRE OR A POCKET FOR A FILTER?
No, they do not. However, due to the fabric resting higher on the nose, we have found there is minimal fogging when wearing glasses.
HOW DO YOU KNOW IF YOUR A CHILD VS. PRETEEN?
Our child size is meant to fit ages 2-6 and the preteen is meant to fit ages 7-12.
CAN WE STILL PLACE AN ORDER ON FACEBOOK OR INSTAGRAM?
We are NO longer taking any orders through social media. We kindly request that all orders are placed through our website.
WHAT IS YOUR CURRENT TURN AROUND TIME?
Our turn around time for all NEW ORDERS is 1-2 weeks for any PREMADE item & 2-4 weeks for any CUSTOM item (not premade). Our previous turn around time was 3-6 weeks. All of our items are 100% handmade & we greatly appreciate your patience & support!
HOW DO I CANCEL MY ORDER?
If you need to cancel your order please send us an email to
-Cancelations within 24hrs will be fully refunded .
- All other cancelations will be charged a 20% restocking fee for any item that has already been made.
HOW CAN I PAY IF I DON'T HAVE A VENMO ACCOUNT?
-You can easily create a new Venmo account here: Sign Up For Venmo
- Ask a friend or family member who uses Venmo to submit payment for you & reference your order # .
- If neither option works for you, please send us an email and we will help accommodate you to