FREQUENTLY ASKED QUESTIONS
HOW MANY LAYERS ARE THE MASKS?
They are a simple double layered mask, made to be worn alone or on top of a single use medical mask to make it a multi use mask.
WHAT'S THE DIFFERENCE BETWEEN AN ADULT AND AN ADULT +?
The adult is made as a standard adult size made to fit the average adult comfortably. The adult + is meant for beards and broader faces and extends an inch or so longer on each side.
DO THE MASKS HAVE A NOSE WIRE OR A POCKET FOR A FILTER?
No, they do not. However, due to the fabric resting higher on the nose, we have found there is minimal fogging when wearing glasses.
HOW DO YOU KNOW IF YOUR A CHILD VS. PRETEEN?
Our child size is meant to fit ages 2-6 and the preteen is meant to fit ages 7-12.
CAN WE STILL PLACE AN ORDER ON FACEBOOK OR INSTAGRAM?
We are NO longer taking any orders through Facebook. We kindly request that all orders are placed through our website. If you have any questions or need help with a custom order you can always send me a DM through Instagram (@bbbedina) to get ahold of me the fastest.
WHAT IS YOUR CURRENT TURN AROUND TIME?
Our turn around time and processing time for all NEW ORDERS/PREMADE ITEMS is 1-2 weeks. The TAT is 2-4 weeks for any CUSTOM item (not premade). All of our items are 100% handmade & we greatly appreciate your patience & support!
HOW CAN I PAY IF I DON'T HAVE A VENMO ACCOUNT?
-You can easily create a new Venmo account here: Sign Up For Venmo
- Ask a friend or family member who uses Venmo to submit payment for you & reference your order # .
- If neither option works for you, please send us an email and we will help accommodate you to BBBEDINA805@GMAIL.COM
WHAT IS YOUR RETURN POLICY?
Because every one of our products is handmade, all sales are final and we do not offer returns or exchanges.
Once and item has shipped, we are not responsible for stolen or lost packages.